[ControlHub] Support Desk
Our [ControlHub] support desk services are designed to tackle your audio visual and IT technical challenges head-on.
As a global leader in audio-visual support and maintenance solutions, we oversee, govern, regulate, and automate your entire audiovisual landscape. Our goal is to ensure your systems operate securely, compliantly, and at optimal efficiency 24/7.
Our team of experts has years of experience in designing, building, and managing highly advanced audio-visual solutions that enhance our clients’ abilities to connect, communicate, and collaborate effectively. We understand that maintaining high-performance AV systems is crucial for operational success. That’s why our service packages are crafted to keep your equipment performing at its best, with Service Level Agreements (SLAs) designed to minimize the risk of system failure, provide rapid resolutions, and maximize the return on your AV investment.
Our [ControlHub] support desk offers a comprehensive range of services, including maintenance, expert advice, and scheduled servicing to ensure your systems remain in peak condition. Whether troubleshooting remotely or providing on-site assistance, our dedicated team swiftly resolves any issues that arise, logging incidents to track system faults effectively. We prioritise rapid response resolutions, ensuring seamless communication and minimal downtime.
Vendor Management
We'll collaborate with equipment vendors to determine product lifespan, warranty coverage, and other pertinent details.
Dedicated Service Desk
Our service desk is available 9-5.30 Monday - Friday, ready to receive your call and provide immediate technical assistance.
Preventative Maintenance
Expertly trained engineers will visit your site to conduct comprehensive system health checks and ensure the accuracy of the asset database.
Firmware Revisions and Upgrades
As part of our routine preventative maintenance procedures, our engineers will verify that all assets are equipped with the most up-to-date firmware and software updates, ensuring optimal performance of your solutions.
Training
Crafted to enhance meeting efficiency, our engineers will provide comprehensive training to your employees, guiding them on best practices and maximising the utilisation of your systems.
Warranty Management
Management of all manufacturer warranties across your AV Estate. Responsibility for managing failed supported equipment lies with the manufacturer or warranty company. Repair costs for out-of-warranty items are your responsibility.
Response Time
A wide variety of SLA agreements are available on request, determining the duration between initiating a ticket with our help desk and the arrival of an engineer on-site.
Onsite Engineering
Access to our expert team on-site when you need it most. Our onsite engineering team's availability is contingent upon the level of support acquired.
Our services:
Dedicated multi lingual telephone assistance
Dedicated email & video call support
Field engineering services
Advanced hardware
Remote fault diagnosis & monitoring
Deployment of firmware & software updates
Inventory & compliance reporting
System training
Professional services
System health checks
We provide a wide array of services tailored to meet your specific needs, such as dedicated multilingual telephone assistance, email and video call support, field engineering services, advanced hardware support, remote fault diagnosis and monitoring, deployment of firmware and software updates, inventory and compliance reporting, system training, global coverage, system health checks, and professional services. Each service is designed to uphold the functionality and reliability of your workplace technology.
Through proactive support, we ensure that all your devices remain connected, updated, and ready for use. Our continuous surveillance of your audiovisual infrastructure allows us to swiftly detect and mitigate potential issues, minimizing downtime and safeguarding against disruptions to your business operations. This proactive approach not only enhances system performance but also extends the lifespan of your equipment.
Ongoing maintenance is a critical aspect of our support services. It enables us to identify opportunities for enhancing system performance and integrating new hardware or software seamlessly into your organisation. Our expert engineers strive to troubleshoot and resolve issues remotely whenever feasible, avoiding the need for on-site intervention. When remote resolution is not possible, we can dispatch an on-site engineer or collaborate with your in-house personnel via phone, email, or video conferencing.
Our services include support for equipment from leading brands, backed by extended or manufacturer warranties. Paired with our ongoing support and maintenance packages, these warranties provide peace of mind in the unlikely event of equipment malfunction. We manage all manufacturer warranties across your AV estate, ensuring that repair costs for out-of-warranty items are clearly communicated and managed efficiently.
We offer vendor management services, collaborating with equipment vendors to determine product lifespans, warranty coverage, and other pertinent details. Our dedicated service desk is available from 9:00 AM to 5:30 PM, Monday to Friday, ready to provide immediate technical assistance. We also conduct preventative maintenance visits to ensure comprehensive system health checks and accurate asset database management.
Firmware revisions and upgrades are a part of our routine preventative maintenance procedures. Our engineers verify that all assets are equipped with the latest firmware and software updates, ensuring the optimal performance of your solutions. Additionally, we offer comprehensive training to your employees, guiding them on best practices to maximize the utilization of your systems.
Our range of Service Level Agreements (SLAs) ensures that clients receive swift and unlimited technical support accessible via email, telephone, or video conference. We meticulously log all support tickets within a custom ticketing system, ensuring comprehensive tracking from initiation to resolution.
Our remote system access capabilities further enhance our support offerings by enabling proactive fault diagnosis.
By securing an AV/IT support and maintenance contract with BPAV, you can focus confidently on your daily operations, knowing that your audiovisual and IT systems are under constant surveillance, support, and maintenance. We ensure that your systems operate at their optimal performance level at all times, safeguarding your investment and enhancing your operational efficiency.
Safeguarding your AV investment is paramount to us. Our service packages are tailored to optimize the performance of your audiovisual equipment. Crafted within our Service Level Agreements (SLAs), our offerings are meticulously designed to mitigate the risk of system failure, ensure swift resolutions, and maximize the returns on your AV investment.
Irrespective of the scale of your AV estate, our service packages instill confidence in the quality of support you receive from us.
Partner with BPAV Technology Group for unparalleled technical support and expertise for your global audiovisual infrastructure. Contact us today to learn more about our [ControlHub] support desk services and how we can help you achieve the highest level of performance and reliability for your audiovisual systems. Let us help you create a seamless and efficient AV experience that meets your needs and exceeds your expectations.